What Is Workforce Management (WFM)?
Workforce management (WFM) encompasses the processes utilized by a contact center to manage their workforce. In other words, WFM involves having the right number of agents with the right skills…
Should I Refinance My Mortgage?
In recent years, the Reserve Bank of Australia (RBA) has cut interest rates to historic lows. The 2016 interest rate was 1.50 percent. June 2019 saw the interest rate decrease…
Get Top Price for Your Home By Decorating It to Sell
Selling a home and moving to a new one keeps homeowners busy. Not only do they have to prepare their belongings to be moved to a new home, but they…
3 Ways Boost Business and Reach Customers
If you own a business, you’ve probably never been upset about its growth. Boosting your business and reaching more customers is most likely your No. 1 priority, but sometimes it…
Never Risk a Missed Call: 3 Things Every Real Estate Agent Should Know
Every good realtor knows the importance of being available by phone. You might get a call with an offer on one of your listings, or letting you know that your…
What Is Asset Management & Why Is It So Important?
Asset management is a fundamental business function that allows you to maximize the output of all assets owned. It’s also a critical domain in the larger global economy that enables…